Pengaruh Servant Leadership, Budaya Kerja, Dan Kepercayaan Diri Terhadap Kepuasan Kerja Karyawan (Studi pada Bank BRI Kantor Cabang Pembantu Sukun dan Bank BRI Unit Gadang)

Abstract

Abstract

This research aims to analyze the influence of servant leadership, work culture, and self-confidence on employee job satisfaction at Bank BRI Malang City Branch Office. The background of this research is based on the importance of the role of human resources in improving organizational performance, as well as differences in previous research results related to the influence of the three variables on employee job satisfaction. This research uses a quantitative approach with an associative research type. The population in this study is all employees of Bank BRI Malang City Branch Office, with sampling techniques using methods that are adjusted to the research criteria. Data collection is done through the distribution of questionnaires. Data analysis includes validity tests, reliability tests, classical assumption tests, and multiple linear regression analysis to test simultaneous and partial effects. Research results show that servant leadership, work culture, and self-confidence simultaneously have a significant effect on employee job satisfaction. Partially, servant leadership and work culture have a positive and significant effect on employee job satisfaction, while self-confidence has a more varied influence depending on individual conditions and work environment. In conclusion, increasing employee job satisfaction can be done through the implementation of a servant leadership style, strengthening a positive work culture, and developing employee confidence. This research is expected to contribute to the development of human resource management science as well as be a consideration for the management in improving the quality of performance and employee welfare.

Keywords: Servant Leadership, Work Culture, Self-efficacy, Job Satisfaction.