Pengaruh Kualitas Pelayanan, Fasilitas Dan Kompetensi Dosen Terhadap Kepuasan Mahasiswa Universitas Islam Malang

Abstract

Abstract

This study aims to determine the Effect of Service Quality, Facilities, and Competence of Lecturers on Student Satisfaction of Islamic University of Malang. The variable used in this study is the Satisfaction variable as the dependent variable, while the independent variable is Service Quality, Facilities, and Lecturer Competency. Data were collected through a questionnaire method with a total sample of 97 respondents. The results of this study simultaneously concluded that there was an influence between the variables of Service Quality, Facilities, and Lecturer Competence on Satisfaction and partially concluded that there was an influence between the variables of Service Quality, Facilities, and Lecturer Competence on Satisfaction.

 

Keywords: Satisfaction, Service Quality, Facilities, Lecturer Competence