PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN MAHASISWA FAKULTAS EKONOMI ANGKATAN 2014-2016 UNIVERSITAS ISLAM MALANG
Abstract
Abstract
The purpose of this study is to know and analyze how the Influence of
Service Quality And Facilities To Student Satisfaction Faculty of Economics
Angakatan 2014-2016 Islamic University of Malang. The population in this study
is all students of the Faculty of Economics UNISMA. This research used survey
method by taking sample from a population and using questionnaire as main data
collecting tool, with number 95 respondents. Analytical techniques in this study
using multiple linear regression.
The results showed that partially Variable Service Quality and Facilities
have a positive and significant effect on Student Satisfaction. While simultaneousl
y that Variable Service Quality and Facility Variable have positive and significant
effect to Student Satisfaction Variables.
Keywords: Service Kuliah, Facilities, and Student Satisfaction
The purpose of this study is to know and analyze how the Influence of
Service Quality And Facilities To Student Satisfaction Faculty of Economics
Angakatan 2014-2016 Islamic University of Malang. The population in this study
is all students of the Faculty of Economics UNISMA. This research used survey
method by taking sample from a population and using questionnaire as main data
collecting tool, with number 95 respondents. Analytical techniques in this study
using multiple linear regression.
The results showed that partially Variable Service Quality and Facilities
have a positive and significant effect on Student Satisfaction. While simultaneousl
y that Variable Service Quality and Facility Variable have positive and significant
effect to Student Satisfaction Variables.
Keywords: Service Kuliah, Facilities, and Student Satisfaction
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