Pengaruh Gaya Servant Leadership Dan Lingkungan Kerja Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada Karyawan Coffee Shop Kab. Malang)

Abstract

Abstract

Employee performance is an important factor in maintaining service quality and competitiveness in the coffee shop industry amid increasingly fierce business competition. The implementation of servant leadership and the creation of a conducive work environment are considered able to improve employee performance, both directly and through Job Satisfaction as a Mediating Mechanism: This study aims to analyze the influence of servant leadership and the work environment on employee performance, with job satisfaction as a mediating variable, among coffee shop employees in Dau District, Malang Regency. This research employed a quantitative approach with an explanatory research design. Data were collected through questionnaires distributed to 95 respondents selected using a purposive sampling technique and subsequently analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results show that servant leadership has no direct significant effect on employee performance, whereas the work environment exerts a positive and significant effect. Additionally, both servant leadership and the work environment demonstrate positive and significant impacts on job satisfaction, which in turn positively and significantly influences employee performance. Furthermore, job satisfaction is empirically proven to mediate the relationship between both servant leadership and work environment on employee performance. These findings highlight the critical role of fostering job satisfaction as a strategic lever to optimize overall workforce performance within the competitive coffee shop industry.

Keywords: Servant Leadership, Work Environment, Job Satisfaction, Employee Performance, Coffee Shop.