Improving Institutional Capacity Towards Digital-Based Governance

Abstract

Digital transformation in the government sector needs to be supported by Human Resources (HR) who have competence in the field of information and communication technology so that digital-based public services by the government can be implemented properly. However, the reality shows that the quality of some of the human resources of the government apparatus in terms of mastering these competencies and awareness of the importance of digital transformation, especially at the village government level, is still low. This issue has become a strategic issue faced by partners in this Community Service (PKM) activity. The stages carried out in the implementation of this PKM include 1) problem mapping and identification of partner needs; 2) analysis of data and information; 3) formulation of solutions; and 4) activity design; 5) implementation; 6) evaluation of activities. The method used in organizing this PKM activity is through seminars and workshops on digital literacy and media literacy, namely media communication. The results of the activity show that 1) increasing awareness of the apparatus about the importance of adaptation and innovation needs to be continuously promoted in order to support digital transformation in the government sector; 2) practical training on how to communicate through digital media needs to be carried out to equip village government officials so that they can minimize the occurrence of misinformation, disinformation and hoaxes which if left unchecked have the potential to trigger conflict between the government and the community.