IMPLEMENTASI STANDARD OPERATING PROCEDURE (SOP) PROSES PRODUKSI PABRIK ROKOK BANYU ANYAR LESTARI

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ABSTRAK

Studi ini dimaksudkan untuk mengetahui gambaran implementasi Standard Operating Procedure (SOP) proses produksi pada PR Banyu Anyar Lestari dalam langkah menjaga kestabilan proses produksi guna menjaga kekonsistenan dan kualitas produk yang dihasilkan sehingga mampu menjaga kestabilan pasarnya. Menggunakan metode penelitian jenis deskriptif pendekatan kualitatif. Penelitian ini menggunakan teknik pengumpulan data dengan melakukan observasi, wawancara, dan dokumentasi sumber yang dibutuhkan.

Hasil penelitian menunjukkan PR Banyu Anyar Lestari mengimplementasikan SOP tidak tertulis dan tidak sesuai kaidah pada kegiatan proses produksinya. Namun kegiatan implementasi tetap berjalan dengan baik, karena adanya pengaruh yang positif komunikasi  dari hubungan atasan dan bawahan Leader Member Exchange (LMX). Hubungan positif tersebut terjadi karena komunikasi horizontal yang sejajar atau mendatar antara in group dan out group. Bentuk SOP yang tidak sesuai kaidahnya, penelitian ini memberikan bentuk flowchart SOP sesuai kaidahnya, karena SOP yang tidak sesuai kaidah akan membawah pengaruh negative.

Kata Kunci : Standard Operating Procedur (SOP), Proses Produksi , Leader Member Exchange (LMX)

ABSTRACT

This study is intended to provide an overview of the implementation of the Standard Operating Procedure (SOP) of the production process at PR Banyu Anyar Lestari in order to maintain the stability of the production process in order to maintain the consistency and quality of the products produced so as to maintain market stability. Using a descriptive type of research method, a qualitative approach. This research uses data collection techniques by conducting observations, interviews and documenting the required sources.

The research results showed that PR Banyu Anyar Lestari implemented unwritten SOPs and did not comply with the rules in its production process activities. However, implementation activities continued to run well, due to the positive influence of communication from the Leader Member Exchange (LMX) superior and subordinate relationship. This positive relationship occurs because of parallel or horizontal communication between the in group and the out group. This research provides a form of SOP that does not comply with the rules flow chart SOPs comply with the rules, because SOPs that do not comply with the rules will have a negative influence.

Keywords: Standard Operating Procedure (SOP), Production Process, Leader Member Exchange (LMX)